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Ahmad M. Ashkanani is an Assistant Professor of Operations and Supply Chain Management in the Information Systems and Operations Management Department at the College of Business Administration, Kuwait University. He teaches undergraduate courses spanning key areas in business analytics and operations and supply chain management, including topics such as inventory management, project management, quality and productivity improvement, business statistics, mathematical modeling, and decision-making. He also serves as the Director of the Office of Research Development at the College of Business Administration. In recognition of his teaching excellence, he received the Teaching Effectiveness Award for the academic year 2019-2020.
Professor Ashkanani's research explores the behavioral aspects of operations management, focusing on how human decision-making impacts operations and supply chain management across various industries, including healthcare and service sectors. He also investigates the role of technology in enhancing operations and supply chain management. His research has been published in leading journals such as Management Science and the Health Care Management Review and was recognized with the Best Poster Award at Kuwait University’s Scientific Poster Day.
Beyond his academic work, Ahmad has contributed to professional development through workshops on business analytics and advanced research methods. He has delivered training on web scraping for researchers, the art of data storytelling, and the design and execution of laboratory experiments, equipping attendees with practical skills for research and decision-making.
Ph.D. (2017), Purdue University, Krannert School of Management.
M.B.A. (2012), University of Maryland, Smith School of Business.
B.Sc. (2008), Kuwait University, College of Engineering and Petroleum, Computer Engineering.
Director of the Office of Research Development, College of Business Administration, Kuwait University
- Behavioral Operations Management
- Healthcare Operations and Supply Chain Management
- Technology Applications in Operations and Supply Chain Management
- Project in Operations & Supply Chain Management (ISOM 473)
- Quality and Productivity Management (ISOM 410)
- Principles of Production and Operations Management (ISOM 210)
- Introduction to Modeling and Decision Making (ISOM 205)
- Principles of Business Statistics (ISOM 120)
- Math for Business (ISOM 110)
Refereed journal articles:
Ashkanani, A. M., Aljazzaf, S., & Alsarraf, H. A., (2024), Linking Operational Transparency and Trust in Government: The Mediating Roles of Information Quality and Perceived Effort. Arab Journal of Administrative Sciences, 31(1), 137-175. (pdf)
Ashkanani, A. M. (2023), The Productivity Spectrum: An Individual-Level Examination of Servers’ Reactions to Workload and Overwork. Arab Journal of Administrative Sciences, 30(3), 555-584. (pdf)
Alsarraf, H. A., Aljazzaf, S., & Ashkanani, A. M. (2023), Do you See my Effort? An Investigation of the Relationship between E-Government Service Quality and Trust in Government. Transforming Government: People, Process and Policy, 17(1), 116-133.
Pratt, B. R., Dunford, B. B., Vogus, T. J., Ashkanani, A. M., Morgeson, F. P., & Alexander, M. (2023), Unsafe by Design: Infusion Task Reallocation and Safety Perceptions in U.S. Hospitals. Health Care Management Review, 48(1), 14-22.
Ashkanani, A. M., Dunford, B. B., & Mumford, K. (2022). Impact of Motivation and Workload on Service Time Components: An Empirical Analysis of Call Center Operations. Management Science, 68(9), 6697-6715.
Ashkanani, A. M., Bahman, A. M, & AlJuwahel, N. F. (2022). Impact of Covid-19 Interventions on Electricity Power Production: An Empirical Investigation in Kuwait. Electric Power Systems Research, 205, 107718. (pdf)
Refereed conference proceedings:
Aljazzaf, S. & Ashkanani, A. M. (2024). Price Discounts In Online Two-sided Markets: The Impact Of Customer Loyalty And Buyer Switching (2024). MCIS 2024 Proceedings.
Perrigino, M. B., Ashkanani, A. M., & Dunford, B. B. (2018). Does Agreement Always Matter? The Case of Moderately Satisfied Work Units. In Academy of Management Proceedings (Vol. 2018, No. 1, p. 13514). Briarcliff Manor, NY 10510: Academy of Management..
Pratt, B. R., Dunford, B. B., Morgeson, F., Vogus, T. J., & Ashkanani, A. M. (2017). Contextual Task Reallocation in Healthcare: Definition, Mechanisms, and Perceived Outcomes. In Academy of Management Proceedings (Vol. 2017, No. 1, p. 17491). Briarcliff Manor, NY 10510: Academy of Management.